Victim Crisis Assistance Ontario (VCAO)

The Ontario government recognizes that it is important to begin providing support to survivors as quickly as possible following a crisis. The Victim Crisis Assistance Ontario (VCAO) program provides immediate, on-site services to victims of crime 24 hours a day, seven days a week.

With a victim’s consent, police arrange for VCAO staff and/or specially trained responders to provide on-site, short-term assistance to victims, and make referrals to community agencies for long-term assistance.

During all interactions, the role of VCAO is to assist victims in identifying the options that may be available, providing referrals to community agencies for longer-term assistance and ensuring victims’ immediate needs are attended to.

VCAO responders receive in-depth and comprehensive training and provide support to victims of intimate partner abuse, sexual assault, stalking/harassment, elder abuse, suicide, property crime, sudden death, motor vehicle collision, fire, and natural disaster. VCAO programs work in partnership with local police and emergency services and are managed by volunteer community boards of directors.

To learn more about this program call our office 1-888-577-3111 (this number is not monitored 24/7).

If you are a victim who needs assistance call our 24-hour contact line 1-866-376-9852 or email us at

Funding for this program is provided by the Government of Ontario.