• 19 years of age or older.
  • Willing to submit a Police Criminal Record Check and a Child and Family Services Check.
  • Attend monthly volunteer meetings.
  • Commit to a minimum of one year of volunteer activity.
  • Be willing to sign up for12 hours per week spread throughout the week.
  • You must have a telephone/cell phone for phone call interventions to victims.
  • Ability to maintain strict confidentiality of all issues surrounding calls for service to clients, information shared in volunteer training.
  • Mature and responsible
  • Good written and verbal communication skills
  • Ability to deal effectively with crisis situations
  • Suitability to provide sensitive, emotionally safe and effective service to clients on behalf of Victim Services.
  • Complete minimum standards training and evaluation.
  • Ability to work as part of a crisis team.

What Do Crisis Support Volunteers Do?

The role of the crisis support volunteer is to respond to a crisis situation and provide:

  • Emotional support and a listening ear to those involved
  • Offer practical assistance to clients.
  • Allow clients to ventilate and validate their feelings.
  • Provide information and resources.
  • Refer clients to the agencies available in the community for  longer term support
  • Work out a safety plan for the client.

All training is provided. Volunteer training is mandated by the Ministry of the Attorney General and consists of 40 hours of in class training. Training takes place in the spring & fall of each year.

This is a very flexible volunteer opportunity, with shifts available days, evenings and weekends around the clock.